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In store payments acceptance solutions

Call Center Services

We can assist you in finding an appropriate solution whether you manage your own call centre or want to outsource customer calls.

An excellent way to increase customer service and to make sure no customer is left behind.

Our call centre makes contact service a simple and pleasant experience for the customer and productive and efficient for the partner.

Call Centre
  • AVAILABILITY
    24/7/365 full support in card-related inquiries and requests
  • ALTERNATIVE SUPPORT
    Non-working hours coverage support - card blocking and voice authorization
  • ON DEMAND SUPPORT
    Can be used for card blocking (lost/stolen)

Apart from our experience in operating call centres in local markets, our infrastructure supports physically remote call centres joined in a virtual pool capable of allocating incoming calls in the same language region.

We can provide these core services to our customers:

  • In-Call inquiries
  • E-mail inquires
  • Voice authorizations
  • Card checking and card blocking
  • Transaction blocking
  • Emergency Card Replacement
  • Emergency Cash Request.
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